I’m tired of talking about Southwest Airlines, but I have a little more to say. The flight I took with my mother on Sunday night has consumed my mind for almost three days, and I’m doing my best this evening to forget what those jerks at Southwest thought of me – and to remember who I actually am – a healthier, better version of myself who fits into their seats comfortably enough to be left out of the next conversation who is still working toward my very big and rewarding goals.
But out of the hundreds of comments, emails and messages I’ve seen about my Southwest debacle on my blog, e-mail, twitter and Facebook, I’ve read two comments that would suggest that I want more than I deserve from Southwest. So let me be clear for a moment…
I did not call Southwest Airlines. A supervisor from their HQ called me after reading my blog post.
I did not ask for money…not a single dime. The supervisor who called suggested that they refund our tickets which, of course, was appropriate given that we did not pay to be insulted by gate agents and/or other Southwest employees.
I did not ask for vouchers. The supervisor offered the Green Passes as a peace offering, and I suggested he double that because the next time I fly with Southwest (in May) will be riddled with so much anxiety that I certainly don’t think I’ll fully enjoy the experience the way the supervisor suggested that he wants me to.
I asked for nothing except empathy and the understanding that they have hurt my mother and myself in a way that is deplorable and unacceptable. I asked for the assurance that steps would be taken to ensure that sutuations like the one I faced Sunday night would not be a recurring theme at this airline.
I asked for details about the sensitivity training as well as the reeducation of their policy to their employees, and I got lip service. You can read my last post about Southwest for those details.
I am angry with Southwest. I am angry with myself for allowing the Southwest employees in Dallas to make me feel as though I’ve failed myself in only losing well over 100 pounds at this point. I am angry. But I have not asked for money nor do I plan on asking for money.
As I said yesterday, it is my belief that Mr. S did what he could to remedy a situation which cannot truly be remedied. After suggestions from readers that I have them sponsor me at Fitbloggin’, I opened the question to those of you reading only to decide on my own that there’s no way I want to be associated with such a company in that manner. That being said, I respect the voice of my readers enough to share their thoughts on the matter even if I disagree.
As I said in the beginning of this post, I’m tired of talking about Southwest Airlines. They knocked me down, but I will stand up. And I will move on. I would love to believe that changes will be made at Southwest, but I’m not completely naive. And I know that their inability to share those private details means that I’ll never know if anything has changed or not.
And one last thing…I’m not sorry for talking about this so openly because if we all stay quiet during/after humiliating public experiences then they’ll surely continue, and that’s not okay. I deserve the same level of respect as every other person in society. This is my little corner of the interwebs – my space to express my thoughts and feelings on this journey just as I’ve been doing for the last two years, and I will continue to do just that.
So to the two of you who have a problem with me and my expectations of Southwest, please know that I’m just trying to do my best to deal with something harsh that I shouldn’t have had to go through. If you still don’t like then don’t read it.
And to be clear once more, it’s not about money. I did not receive any money apart from the reimbursements of our airfare which I have not actually received yet. Nor do I intend on pursuing monetary compensation. This issue is much bigger than a few hundred bucks.
To the hundreds of you who have shown support through comments, e-mail, twitter and on your own blogs, thank you. You’re the reason I’m here, and your support has made it easier to deal with tough situations like these. I’m definitely looking forward to the day in which this is nothing more than an unfortunate memory.