Whether you’re new to my blog or not, here are some facts about what’s going on in my life right now. I’m suing Southwest Airlines. I’m seeking an injunction because their policy needs to be less open to interpretation by their employees at the ticket counter and at the gate. Now… before you make assumptions and/or draw conclusions, I’m asking you to listen to what I have to say.
I am not advocating obesity. This blog only exists because I am taking steps to change my health and my life. I’ve lost over 100 pounds, and I’m not saying that obese people should receive special treatment. I’m simply saying that they deserve equal treatment and the opportunity to clearly understand the rules.
It’s not about money. I didn’t seek damages in the law suit that I filed Pro Se (on my own.) But when this is over Southwest will (hopefully) owe overweight and obese Americans a clear definition of their rules at the point of purchase. Eyeballing people at the gate won’t cut it as I’ve said on a few different occasions (here and here.)
After the initial Southwest incident last year, I blogged about it, and a representative contacted me to apologize. I accepted the apology and agreed to fly on Southwest again. I flew from Baltimore to New Orleans and had no problems, then I flew from New Orleans to Los Angeles, and I had no problems. A few months later I took another flight, and I was once again told that I was “too fat to fly.”
Actually, her words were “Well, look at you. Obviously you need two seats.” It’s interesting though…As soon as the agents saw the letter of apology that I received from Southwest’s HQ regarding the last incident, their tune changed. I was allowed to board without issue, but at that point I knew I had to do something about it.
Once again, Southwest reached out to me via e-mail before I even reached my destination. Here’s an excerpt from the e-mail:
“Moving forward, when flying with Southwest Airlines and falling under our Customer of Size policy, we will require the purchase of a second seat for travel.”
What I need Southwest to tell me is when exactly do I “fall under” that policy? Why does it apply one day and not on another day? I certainly didn’t fall under it according to gate agents on the two prior flights.
The problem I have with Southwest is not that they may want me to purchase two seats. It’s that sometimes they want that, and other times they don’t. I don’t know about you, but I fly a lot. And paying double because a gate agent may or may not have something against overweight people is not realistic…nor should it be necessary.
Perhaps the solution isn’t simple, but it is definitely an issue that needs attention. The fact that the agents in my experiences were unaware of the policy is unacceptable. And humiliating people at the gate (or in private for that matter) simply should not be an option.
As a lay person I recognize that there are engineers and rocket scientists working for this company that figure out how to make these giant machines fly around in the air everyday without crashing into each other. Surely, they can work to create a finite policy that takes away the gate agent’s right to discriminate against overweight people.
Again, I’m not advocating obesity. I’m working to change my body, but it is not my right to judge someone else’s circumstances. And that’s not the point anyway.
Clearly, Southwest wants us to be a certain size, but no one (including Southwest) seems to know what that size is. While we may not be born with an innate privilege of flying on a plane, as paying consumers we do have the right to fly if we’re willing to follow the rules. And in order to do that, we need to know the rules.
Southwest cannot discriminate against people because of race or gender. People fought for those human rights, and now I’m fighting for the rights of every American, even larger ones. More than thirty percent of Americans are obese, and you don’t have to understand or advocate obesity to know that what’s fair for one American should be fair for all Americans.
I hope you’ll join me in my desire to seek positive change, but even if you don’t, I’ll still be here. I’ll be fighting for what I know is right because someone has to, and I’ve learned through my journey thus far that change is possible. And it starts with me.
To hear more, check out what I said in my latest interview with Siemny Chhuon at WDSU in New Orleans here.