Customer Service

Customer Service Discrimination Disrespect Obesity Southwest Airlines Travel

The Day Southwest Airlines Turned My Old Fears Into A New Nightmare

I fly pretty regularly and, perhaps, a bit more than the average person.  Over the last few years, I would guess that I’ve been on about 50 flights, and never have I experienced the kind of public disrespect, humiliation and blatant discrimination that I experienced last night on my Southwest Airlines flight.  A few years ago I weighed over 400 pounds.  I tried to avoid flying, but when I had to do it, I purchased two seats – even after…

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